Phoning the Surgery
Whenever possible, when wanting an appointment, please submit an eConsult. This is the quickest way to get an appointment. It means no waiting on the phone or needing to come into the surgery.
If you do call, please try to avoid the peak times of early morning when the telephone lines can be very busy. If you are no 5 or more in the queue, you will offered a call back.
If you are seeking an appointment, the receptionist will ask you a number of questions so that they can complete an eConsult Lite on your behalf. This will be clinically triaged by a clinician and appropriate further contact will be made. Please give as much information as possible.
If your medical need is non-urgent you can visit www.111.nhs.uk and you can also visit your local Pharmacy.
If the medical need is life threatening, call 999.
NHS App
The NHS App is a simple and secure way to access a range of NHS services on your smartphone. You can use the NHS App to:
- Order your repeat prescriptions
- Book appointments (telephone and face-to-face)
- Get health advice
- View your health record securely
- View your NHS COVID Pass for travel abroad
- Register your organ donation decision
- Access health services on behalf of someone you care for
- View and manage your care plans
You can access the NHS App by searching for ‘NHS App’ on the App Store or Play Store, or
you can download it via our online services page.
eConsult
PLEASE DO NOT USE eCONSULT FOR PRESCRIPTION REQUESTS OR PRESCRIPTION QUERIES . SEND THESE THROUGH TO SELICB.LONDONLANECLINICPRESCRIPTIONS@NHS.NET
The best way to contact us for medical attention is via eConsult which is available 24 hours a day from 6.30pm Sunday through to 6.30pm Friday.
eConsult enables NHS based GP practices to offer online consultations to their patients. This allows patients to submit their symptoms or requests to their own GP electronically and offers NHS self-help information, signposting to services, and a symptom checker.
You can ask for administrative help eg sick notes, test results or doctor’s letters via eConsult. Please go to eConsult on our homepage (or any page) and click on the “Ask for administrative help like sick notes, test results or doctor’s letters” section. This will ensure that it will be directed to the right team to deal with.
eConsult is the most widely used digital and online triage tool in NHS primary care, built by NHS GPs for NHS patients, designed to enhance patient access, improve practice efficiencies and signpost patients to the right place at the right time for their care. Live in over 3,200 NHS practices, eConsult gives millions of patients access to their own GP online.