Phoning the Surgery
Ringing the surgery is one of the most popular ways to make an appointment, however at peak times the telephone lines can be very busy. The below graph shows the times when the surgery’s telephone lines are usually most busy, and you may experience longer waiting times.
If your need is non-urgent, please consider ringing at another time of the day, or you may wish to use eConsult to get in touch. You can do this here.
Do not use eConsult if your medical problem is urgent. Call the practice or visit www.111.nhs.uk. If you or someone else is seriously ill, and their life is in danger, call 999.
Best times to call the surgery
You can see the busiest times of day on the telephone lines here. Try calling at the green times of day, if your need is not urgent.
The surgery is also usually busier at the start of the week; you may prefer to call later in the week instead.
Did you know, you can also book appointments online, via the official NHS App.
The NHS App is a simple and secure way to access a range of NHS services on your smartphone. You can use the NHS App to:
- Order your repeat prescriptions
- Book appointments (telephone and face-to-face)
- Get health advice
- View your health record securely
- View your NHS COVID Pass for travel abroad
- Register your organ donation decision
- Access health services on behalf of someone you care for
- View and manage your care plans
You can access the NHS App by searching for ‘NHS App’ on the App Store or Play Store, or
you can download it via our online services page.
PLEASE DO NOT USE eCONSULT FOR PRESCRIPTION REQUESTS OR PRESCRIPTION QUERIES . SEND THESE THROUGH TO SELICB.LONDONLANECLINICPRESCRIPTIONS@NHS.NET
The best way to contact us for medical attention is via eConsult which is available during surgery hours – Monday to Friday 8am to 6.30pm.
eConsult enables NHS based GP practices to offer online consultations to their patients. This allows patients to submit their symptoms or requests to their own GP electronically and offers NHS self-help information, signposting to services, and a symptom checker.
You can ask for administrative help eg sick notes, test results or doctor’s letters via eConsult. Please go to eConsult on our homepage (or any page) and click on the “Ask for administrative help like sick notes, test results or doctor’s letters” section. This will ensure that it will be directed to the right team to deal with.
eConsult is the most widely used digital and online triage tool in NHS primary care, built by NHS GPs for NHS patients, designed to enhance patient access, improve practice efficiencies and signpost patients to the right place at the right time for their care. Live in over 3,200 NHS practices, eConsult gives millions of patients access to their own GP online.