All GP Practices are required to declare the mean earnings (eg average pay) for GPs working to deliver NHS services to patients at each practice.
The average pay for GPs working at the London Lane Clinic in the last financial year was £86,660 before tax and national insurance.
This is for 3 full time GPs, 3 part time GPs and 4 locum GPs who worked in the practice for more than 6 months.
We make every effort to give the best service possible to everyone who attends our practice.
In the majority of cases the best way to resolve your concerns as quickly as possible is with the front line staff or the service or organisation that you are complaining about.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
If you wish to make a formal complaint, it should be made preferably in writing and addressed to Mrs V Reed, Practice Manager. The Practice Manager can be contacted via our Contact Us page, by email to selicb.londonlaneclinicpost@nhs.net or by completing a complaints form available in surgery or the link below. The Practice Manager will set all the necessary wheels in motion. Alternatively please fill out our feedback form if you have any suggestions.
We are continually striving to improve our service. Any helpful suggestions would be much appreciated and a suggestion box is located in the waiting area.
Please view Complaints Policy and Procedure 2024
As a parent, family member or carer, you may be able to access services for someone else. We call this having proxy access. We can set this up for you if you are both registered with us.
To requests proxy access:
Once proxy access is set up, you can access the other person’s profile in your NHS account, using the NHS App or website.
The NHS website has information about using linked profiles to access services for someone else.
London Lane Clinic is proud to be a safe surgery for everyone in our community, and
pledge to ensure that everyone in our community receives the quality
healthcare they are entitled to.
In partnership with Doctors of the World UK, we will ensure that our practice
offers a welcoming space for everyone who seeks to use our services. We will
ensure that a lack of identification, proof of address, or immigration
status do not prevent patient registration.
As a member of the Safe Surgeries community, we will endeavour to support
other Safe Surgeries and the development of the network.
Don’t have documents? Don’t worry, view the Safe Surgeries Documents for more information.
For more information on what it means to be a Safe Surgery, please view
the Safe Surgeries Welcome poster.
If you wish to register, please speak to a member of staff who can help and
support you with the process of registration
We at London Lane Clinic are proud to be accredited as Veteran Friendly by the RCGP.
As a practice we have pledged to support our ex-military as best we can. We would like to encourage all our veterans to come forward and identify yourselves, so we can offer you enhanced support.
Knowing that a patient is a veteran will help us to better meet the health commitments of the Armed Forces Covenant, whereby the armed forces community, including veterans, should face no disadvantage in accessing health services and should receive priority care for military attributable conditions, subject to the clinical need of others.
The NHS is able to offer a personalised care approach for those veterans who have a long term physical, mental or neurological health condition or disability.
personalised-care-for-veterans-information-for-veterans-and-families-easy-read.pdf (england.nhs.uk)
SSAFA – the Armed Forces charity, formerly known as Soldiers, Sailors, Airmen and Families Association, is a UK charity that provides lifelong support to serving men and women and veterans from the British Armed Forces and their families or dependents. They give individual help, support and guidance either personally or over the phone.
The Veterans’ Mental Health Transition, Intervention and Liaison (TIL) Service (formerly known as London Veterans’ Service (LVS) is a free NHS mental health service for all ex-serving members of the UK Armed Forces and service personnel who are making the transition to civilian life including reservists. They work with any veterans’ and those transitioning from military to civilian who live in London, Greater London, East and West Sussex, Surrey, Kent and Medway or are registered with a GP in these areas. They work with veterans’ who are experiencing mental health, addiction and general wellbeing issues, based at St. Pancras Hospital.
Veterans Aid support ex-servicemen and women in crisis. They also help with financial issues and enable interventions to support sustainable and independent living. First interventions include the provision of food, new clothing and shelter. Further support involves education, assistance with employment, and help in moving into a new home.
The country’s largest Armed Forces charity, with 180,000 members, 110,000 volunteers and a network of partners and charities; helping them give support wherever and whenever it’s needed.
Life can be tough when a military career comes to an end, especially if it has been cut short by illness or injury. Overnight, people lose not only their job, but also a support network that is like family.
There are many ways they help veterans, their relatives, serving personnel, and people who worked alongside the UK military.
Opcare is a leading provider of prosthetic, orthotic, and posture and mobility services in the UK, in partnership with the NHS.
Their mission is to provide the best possible care to every patient via their services and care, harnessing innovation and clinical expertise to optimise each individual’s quality of life.
Please note that the GPs at London Lane Clinic will NOT provide medical information in support of the assessment of suitability for the issue of a firearms/shotgun licence.
The GPs at London Lane Clinic have a conscientious objection to the holding of firearms.
We are not obliged contractually or otherwise to undertake this work. The BMA (British Medical Association) indicates that we do not need to arrange for the alternative provision of a report.
This practice uses a shared record system called the London Care Record. The London Care Record is a secure view of your health and care information and lets health and care professionals involved in your care see important details about your health when and where they need them. Having a single, secure view of your information helps speed up communication between care professionals across London, improves the safety of care and can save lives.
London Care Record can only be lawfully looked at by staff who are directly involved in your care. Your information isn’t available to anyone who doesn’t need it to provide treatment, care and support to you. Your details are kept safe and won’t be made public, passed on to a third party who is not directly involved in your care, used for advertising or sold. For more information please read the London Care Record privacy notice for South East London here: The London Care Record – South East London ICS (selondonics.org)
Opting out of the London Care Record
You have the right to object to your information being available through London Care Record. Although patients have the right to object and request restrictions on sharing their records, there may be instances where this request will not be upheld due to a clinical need as determined by the direct care giver. Please discuss this with your GP/ health and social care worker and you can find further information in this London Care Record leaflet.
For further information and advice about data protection or your right to object to sharing your data you can contact the team at Lewisham and Greenwich Trust who manage the London Care Record for South East London www.lewishamandgreenwich.nhs.uk/london-care-record or you can call 020 3192 6011 and leave your name and number for someone to contact you.
If you have already requested to stop sharing on ConnectCare/Local Care Record in South East London, then you will not have to request this again for London Care Record.
The practice fully supports the NHS Zero Tolerance Policy. The aim of this policy is to tackle the increasing problem of violence against staff working in the NHS and ensures that doctors and their staff have a right to care for others without fear of being attacked or abused.
We understand that ill patients do not always act in a reasonable manner and will take this into consideration when trying to deal with a misunderstanding or complaint. We ask you to treat your doctors and their staff courteously and act reasonably.
All incidents will be followed up and you will be sent a formal warning after a second incident or removed from the practice list after a third incident if your behaviour has been unreasonable.
However, aggressive behaviour, be it violent or verbal abusive, will not be tolerated and may result in you being removed from the Practice list and, in extreme cases, the Police will be contacted if an incident is taking place and the patient is posing a threat to staff or other patients.
A good patient-doctor relationship, based on mutual respect and trust, is the cornerstone of good patient care. The removal of patients from our list is an exceptional and rare event and is a last resort in an impaired patient-practice relationship. When trust has irretrievably broken down, it is in the patient’s interest, just as much as that of The Surgery, that they should find a new practice. An exception to this is on immediate removal on the grounds of violence e.g. when the Police are involved.
In rare cases, however, because of the possible need to visit patients at home it may be necessary to terminate responsibility for other members of the family or the entire household. The prospect of visiting patients where a relative who is no longer a patient of the practice by virtue of their unacceptable behaviour resides, or being regularly confronted by the removed patient, may make it too difficult for the practice to continue to look after the whole family.
This is particularly likely where the patient has been removed because of violence or threatening behaviour and keeping the other family members could put doctors or their staff at risk.
The NHS Constitution establishes the principles and values of the NHS in England. For more information see these websites:
Your Summary Care Record contains important information about any medicines you are taking, any allergies you suffer from and any bad reactions to medicines that you have previously experienced.
Allowing authorised healthcare staff to have access to this information will improve decision making by doctors and other healthcare professionals and has prevented mistakes being made when patients are being cared for in an emergency or when their GP practice is closed.
Your Summary Care Record also includes your name, address, date of birth and your unique NHS Number to help identify you correctly.
You may want to add other details about your care to your Summary Care Record. This will only happen if both you and your GP agree to do this. You should discuss your wishes with your GP practice.
Healthcare staff will have access to this information, so that they can provide safer care, whenever or wherever you need it, anywhere in England.
Who can see my Summary Care Record?
Healthcare staff who have access to your Summary Care Record:
• need to be directly involved in caring for you
• need to have an NHS Smartcard with a chip and passcode
• will only see the information they need to do their job and
• will have their details recorded every time they look at your record
Healthcare staff will ask for your permission every time they need to look at your Summary Care Record. If they cannot ask you (for example if you are unconscious or otherwise unable to communicate), healthcare staff may look at your record without asking you, because they consider that this is in your best interest.
If they have to do this, this decision will be recorded and checked to ensure that the access was appropriate.
What are my choices?
You can choose to have a Summary Care Record or you can choose to opt out.
If you choose to have a Summary Care Record and are registered with a GP practice, you do not need to do anything as a Summary Care Record is created for you.
If you choose to opt out of having a Summary Care Record and do not want a SCR, you need to let your GP practice know by filling in and returning an opt-out form which can be obtained from your GP practice.
If you are unsure if you have already opted out, you should talk to the staff at your GP practice.
You can change your mind at any time by simply informing your GP and they can create a Summary Care Record for you.
If you are the parent or guardian of a child under 16, you should make this information available to them and support the child to come to a decision as to whether to have a Summary Care Record or not.
If you believe that your child should opt-out of having a Summary Care Record, we strongly recommend that you discuss this with your child’s GP. This will allow your child’s GP to highlight the consequences of opting-out, prior to you finalising your decision.
Where can I get more information?
For more information about Summary Care Records you can:
• talk to the staff at your GP practice
• phone the Health and Social Care Information Centre on 0300 303 5678
• Read the Summary Care Record patient information